Privacy Policy
Effective Date: 10 – 6 – 2024
At SuperGenetics, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our website and services, including DNA testing and personalized health plans.
Information We Collect
We collect personal information directly from you, such as:
– Contact Information: Your name, email, phone number, and address.
– Health Information: Details regarding your health and lifestyle, including data collected through DNA tests and health screening services provided by i-screen.
– Payment Information: Information needed for transactions when you purchase our services.
– Website Usage: Data such as cookies, IP addresses, and browsing behavior to improve your experience on our site.
How We Use Your Information
The information we collect is used to:
– Provide you with our DNA testing and personalized health plans.
– Communicate with you regarding your orders, results, and ongoing support.
– Improve and customize our website and services.
– Ensure compliance with legal obligations.
– Provide customer service and respond to your inquiries.
How We Store and Protect Your Data
We follow strict security protocols to ensure your data is stored securely. This includes:
– Encryption: We use encryption to protect sensitive information, such as health and genetic data.
– Access Controls: Only authorized personnel have access to your personal information.
– Data Retention: Your personal data is retained only as long as necessary to provide our services and meet legal obligations.
Data Sharing
We do not sell your personal information. However, we may share data with:
– Service Providers: We work with i-screen for DNA testing and health screenings. They follow strict data protection guidelines in compliance with New Zealand law.
– Legal Requirements: We may disclose your data if required by law or to protect the rights and safety of SuperGenetics.
Your Rights
You have the right to:
– Access your personal data and request a copy.
– Correct any inaccuracies in your data.
– Request deletion of your personal data (subject to legal and contractual obligations).
– Opt-out of certain data processing activities, such as marketing communications.
Cookies
Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:
– Email: [email protected]
– Address: 4 Reid Court, Wainui, Auckland 0992
Privacy Policy
1. Scope of This Privacy Policy
This policy applies to all users of SuperGenetics’ services, including website visitors, subscribers, and individuals undergoing genetic testing.
It covers how we handle personal, genetic, and health-related information, whether collected online or offline.
This Privacy Policy does not apply to third-party services, partners, or external websites linked to or integrated with SuperGenetics. Users are encouraged to review the privacy policies of third-party service providers separately.
2. Information We Collect
We collect different categories of information as necessary to provide our services.
Personal Information: Full Name, Date of Birth, Contact Information (email, phone number, address), Payment Information, Account Credentials.
Genetic and Health Data: DNA test results, health history, dietary preferences, supplement usage, medical conditions.
Technical and Usage Information: IP address, browser type, website interactions, cookie identifiers.
Communication Data: Customer service inquiries, marketing preferences.
3. How We Collect Information
Directly from users: When signing up, making a purchase, filling out assessments, or contacting support.
Automatically through technology: Via cookies, tracking tools, and website interactions.
From third parties: Laboratories, healthcare professionals, and marketing service providers.
4. How We Use Your Information
Providing and personalizing services.
Processing payments and managing subscriptions.
Conducting research and improving product offerings.
Complying with legal and regulatory obligations.
5. Legal Basis for Processing Data
User Consent: For signing up, providing genetic samples, or subscribing to marketing communications.
Contractual Necessity: For processing payments, delivering services, or providing support.
Legal Compliance: To meet regulatory requirements.
Legitimate Interests: Enhancing security, improving services, and conducting research.
6. Data Storage and Security Measures
All data is stored securely using encryption and restricted access.
Multi-layered security controls include firewalls, access logs, and encrypted data transfers.
Genetic data is stored separately from personally identifiable information.
7. Sharing and Disclosure of Information
We do not sell, rent, or trade personal data.
Data may be shared with accredited testing partners, regulatory authorities, and trusted third-party service providers under confidentiality agreements.
8. Your Rights and Choices
Access, correct, or delete your data.
Withdraw consent and opt-out of processing where applicable.
Restrict processing and file privacy complaints with regulatory authorities.
9. Data Retention Policy
Personal data is retained as long as necessary for services and legal compliance.
Genetic data is stored for up to 10 years unless requested otherwise.
10. International Data Transfers
Data is primarily stored in New Zealand but may be transferred internationally with GDPR compliance mechanisms.
11. Cookies and Tracking Technologies
We use cookies to enhance user experience.
Users can manage cookie preferences via browser settings.
12. Children’s Privacy
Our services are for users 18 years or older.
Parental consent is required for minors using genetic testing services.
13. Changes to This Privacy Policy
We may update this policy periodically.
Significant changes will be communicated via email or website notifications.
14. Contact Information
SuperGenetics Ltd
Email: [email protected]
Phone: 0210 824 8323